Part I Listening Comprehension
Section A
This section is to test your ability to understand short dialogues. There are 5 recorded dialogues in it. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken only once. When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.
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Section B
Conversation 1
This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. Both the conversations and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center. Now listen to the conversations.
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Conversation 2
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Section C
In this section you will hear a recorded short passage. The passage is printed in the test paper, but with some words or phrases missing. The passage will be read two times. You are required to put the missing words or phrases on the Answer Sheet in order of the numbered blanks according to what you hear. Now the passage will begin.
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China has one of the most exciting cultures on Earth. Our China Guide will allow you to see some of the culture, sites, cities and (11) ____ that we offer on our China tours. This China Guide will allow you to learn more about the (12) ____ things you can see in China. It will help you(13) ____ your tour of China.
We understand your travel experience with us starts long before you arrive in China. We want (14) ____ of that experience to be the content of beautiful travel memories. (15) ____, you may feel free to contact us and ask us any questions you might have about China or our China tour packages.
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11
分值: 0.0分
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12
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13
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14
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15
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Section D
This section is to test your ability to comprehend short passages. You will hear a recorded passage. After that you will hear five questions. Both the passage and the questions will be read two times. When you hear a question, you should complete the answer to it with a word or a short phrase (in no more than 3 words). The questions and incomplete answers are printed in your test paper. You should write your answers on the Answer Sheet correspondingly. Now listen to the passage.
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16
分值: 0.0分
What can a thank-you letter remind the interviewers?
It can remind them why you are the ____ for the job.
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17
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When should you send a thank-you letter after an interview?
Within ____ after the interview.
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18
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What should you thank the interviewer for?
Thank the interviewer for ____ out of his or her day to interview you.
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19
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What can you mention in your thank-you letter?
Your ____.
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20
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How should you close your thank-you letter?
By thanking the interviewer again and leave your ____.
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Part II Structure
Section A
In this section, there are 10 incomplete sentences. You are required to complete each on by deciding on the most appropriate word or words from the 4 choices marked A), B), C) and D). Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.
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Section B
There are 5 incomplete statements here. You should fill in each blank with proper form of the word given in bracket. Write the word or words in the corresponding space on the Answer Sheet.
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31
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Good health isn't just about healthy eating and exercise, it's also about (have) ____a positive attitude, and a healthy lifestyle.
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32
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According to its financial (state) ____ , the company made a profit of $ 15 million last year.
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33
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(General) ____, you will be given a video interview if the company is out of your country.
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34
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(Use) ____ wisely, career assessments can help you judge the weakness and strength of your employees.
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35
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True safety in the manufacturing industry can (achieve) ____ only by building a safety-focused company culture.
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Part III Reading Comprehension
This part is to test your reading ability. There are 5 tasks for you to fulfil. You should read the reading materials carefully and do the tasks as you are instructed.
Task 1
After reading the following passage, you will find 5 questions or unfinished statements numbered 36-40. For each question or statement, there are 4 choices marked A), B), C) and D). You should make the correct choice and mark the corresponding letter on the Answer Sheet with a single line through the center.
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Knowing how to troubleshoot an air conditioner often starts with the main control—its thermostat (恒温器) . Thermostats come in a variety of options, starting with very basic models that simply control heating and cooling temperatures and fan operation. Programmable (可程控的) models can be set to automatically change temperatures throughout the day for better comfort when you are home, and higher efficiency when you are at work or asleep at night. Wi-Fi models can be controlled from a mobile device or computer remotely. Considering all of the options available, there are a number of ways your thermostat settings can make it appear that your air conditioner is not running correctly. Symptoms you might notice include:
- Slightly warm air blowing from the registers/vents (风口) at times, and cold air blowing at other times
- Higher than expected temperature reading on the thermostat
- No air blowing from the registers/vents
If you experience any of the above symptoms in your home, be sure to check the thermostat before calling a repair service.
- Is the thermostat set for heating instead of cooling the air? If it is, simply adjust the thermostat so it is set to cool, or change the setting to auto so it will automatically change between cooling and heating as temperatures change.
- Check the temperature setting to make sure somebody else didn't change it to a higher setting.
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Task 2
This task is the same as Task 1. The 5 questions or unfinished statements are numbered 41-45.
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For many e-commerce sellers, the thought of returns, especially international returns, is a true headache. They cut into profit margins and can cause a lot of logistic difficulties. A well-streamlined policy is needed and it demands creating processes that are clear for the customer on the one hand, and feasible for the seller on the other hand. Here is why streamlining a return policy in e-commerce is vital for success:
An unclear or inflexible return policy may result in lost sales. For customers, shopping online means giving up seeing, touching and trying an item in order to get other advantages, such as convenience, a better price or availability (可获性) of certain goods. Some customers fear that the product might not be as good as expected or might arrive damaged. They demand to know exactly how to return the products and receive their money back. The following chart shows the consequence of an unclear return policy.
Why do you give up a shopping cart with items you've added for purchase?
- Willing to complete the purchase, but getting distracted. (30%)
- Unclear return policy. (29%)
- Choosing to shop in store. (26%)
- Lack of international payment. (9%)
- Others. (6%)
A clear returns policy increases customer satisfaction. A latest report revealed that 53% of customers were satisfied when the return policy and procedure was clear.
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Task 3
Read the following passage. After reading it, you are required to complete the outline below it (No. 46 to No. 50). You should write your answers briefly (in no more than three words) on the Answer Sheet correspondingly.
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Resumewriting.com is a resume writing service that provides resumes and cover letters that showcase (展示) and highlight an individual's talents, giving them a competitive advantage amongst their peers in their job search. With competition for each job growing, it is more important than ever to get resume help so you can stand out from the millions seeking employment.
Created ten years ago, Resumewriting.com has grown to become one of the premier (最著名的) resume writing service companies, having written over 150,000 professional resumes and cover letters.
Resumewriting.com currently partners with hundreds of leading job websites and professional organizations, as well as a large network of recruiters to provide comprehensive resume writing services to millions of individuals.
We pride ourselves on our resume writing and all of our writers are certified professional resume writers, and have decades of experience and can help you stand out from the crowd. So, whether you are looking for resume help big or small, we are here to help.
Our focus: resume writing service, resume help, resume writing, and cover letters. Learn more about our various packages here.
Resumewriting.com
Service: providing resumes and (46) ____
Business type: resume writing service company
History: created (47) ____ ago
Resumes and cover letters provided: over 150,000
Partnership: hundreds of leading job websites, (48) ____ and a large network of recruiters
Writers: (49) ____ professional resume writers；having (50) ____
Focus: resume writing service, resume help, resume writing, and cover letters
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46
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47
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48
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49
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50
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Task 4
The following is a list of terms related to social work. After reading it, you are required to find the items equivalent to those given in Chinese in the table below. Then you should mark the corresponding letters with a line through the center in order of the numbered blanks, 51 through 55, on the Answer Sheet.
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| A | — | Account history |
| B | — | Annual percentage yield |
| C | — | Checking account |
| D | — | Credit card issuer |
| E | — | Credit limit |
| F | — | Credit report |
| G | — | Online banking |
| H | — | Fixed rate loan |
| I | — | Frozen account |
| J | — | Student loan |
| K | — | Individual account |
| L | — | Interest rate |
| M | — | Loan contract |
| N | — | Service charge |
| O | — | Cash management |
| P | — | Credit risk |
| Q | — | Debt security |
| 51. | ______ 信用报告 | ______ 服务费 |
| 52. | ______ 学生贷款 | ______ 信用风险 |
| 53. | ______ 贷款合同 | ______ 冻结账户 |
| 54. | ______ 现金管理 | ______ 信用卡发行商 |
| 55. | ______ 信贷额度 | ______ 固定利率贷款 |
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51
分值: 0.0分
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52
分值: 0.0分
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53
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54
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55
分值: 0.0分
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Task 5
Read the following passage. After reading it, you should give brief answers to the 5 questions (No. 56 to No. 60) that follow. The answer (in no more than 3 words) should be written after the corresponding numbers on the Answer Sheet.
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Dear Mr. Davis,
I am writing to inform you of the training for all the employees in the IT department. The training is scheduled for February 27 in the computer room at 11 am. It is a request that all the employees in the IT department attend this training.
In cooperation with our business partner, we have organized this training to improve your technical skills in cloud data storage. Since it is the company's goal to start backing up (备份) all its data in the cloud, we wish to have competent and skilled workers who can work on this. Ensure to carry writing material to the training session.
The training aims at looking into the following:
- Storage of data in the cloud
- Ensuring the safety of data
- Configuring (配置) the web server
- Retrieving information from the cloud
If you require more information on the schedule, kindly see the program attached. We are grateful and highly appreciate your contributions to the success of this company. Your presence is highly valuable. Please contact me through email 3jsmith@abc.org if you will not participate in the training.
I hope that you will enjoy this training.
Best Wishes,
John Smith
John Smith
Human Resource Manager
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56
分值: 0.0分
When is the training planned to take place?
On ____ .
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57
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Who is required to participate in the training?
All the employees in the ____ .
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58
分值: 0.0分
What is the purpose of the training?
To improve employees' ____ in cloud data storage.
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59
分值: 0.0分
What should you do if you want to learn more information on the training schedule?
See the ____.
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60
分值: 0.0分
What should you do if you are unable to attend the training!
Contact ____ by email.
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Part IV Translation
This part, numbered 61 through 65, is to test your ability to translate English into Chinese. After each of the sentences numbered 61 to 64, you will read three choices of suggested translation marked A), B) and C). You should choose the best translation and mark the corresponding letter on your Answer Sheet with a single line through the center. And for the paragraph numbered 65, write your translation in the corresponding space on the Translation/Composition Sheet.
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65
分值: 0.0分
I am confident I have the experience and skills to serve your customers in the manner they expect. I am able to work evenings and weekends during the summer months. I am currently a student at ABC College; however, I'm not taking any classes this summer, so I have plenty of time to fill shifts as needed. Please feel free to contact me by email (henry@email.com) or cell phone (5xx855xx55) if you have any questions.
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说明：假设你是王小俊，最近在某商店购买了一台型号为 WS12M468TI 的西门子牌(SIEMENS)洗衣机，出现质量问题。你向厂商售后服务部约翰·史密斯先生写信投诉。信的主要内容如下：
1.告诉对方洗衣机的购买日期、商店、洗衣机品牌和送货的日期；
2.出现的问题：开机后噪声异常，你们的售后服务部已经派人来维修，噪音问题已得到解决。现在的问题是洗衣机在使用中经常突然停机，再次开机也是如此；
3.提出解决方案(更换或退货)，希望尽快得到回复。
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