2025年12月
答题进度: 0 / 80
01 分值: 1.0分
02 分值: 1.0分
03 分值: 1.0分
04 分值: 1.0分
05 分值: 1.0分
06 分值: 1.0分
07 分值: 1.0分
08 分值: 1.0分
09 分值: 1.0分
10 分值: 1.0分
11 分值: 1.0分
12 分值: 1.0分
13 分值: 1.0分
14 分值: 1.0分
c-1
15 分值: 1.0分
16 分值: 1.0分
17 分值: 1.0分
c-2
18 分值: 1.0分
19 分值: 1.0分
Good morning, everyone! Thank you for joining us for the ABC 2025 performance review. Over the past year, we have made significant (20)______ because of the hard work of our team. We have not only fulfilled goals but also developed new solutions, and strengthened our (21) ______. Today, we will review our (22) ______ address the challenges we face, and outline our goals for the coming year. We (23) ______ your input as we continue to improve. Now, let's (24) ______ our CEO, Mr. Smith.
20 分值: 1.0分
21 分值: 1.0分
22 分值: 1.0分
23 分值: 1.0分
24 分值: 1.0分
25 分值: 1.0分
They decided to ____ the team event due to the poor weather.
26 分值: 1.0分
When ____ employee concerns, we turn to our human resources department.
27 分值: 1.0分
He passed the difficult certification exam on his first attempt thanks ____ his consistent studying.
28 分值: 1.0分
Every employee has the potential to make a ____, whatever their role is.
29 分值: 1.0分
____ the salary was lower than she’d hoped, the job offered a flexible schedule.
30 分值: 1.0分
She had a degree in computer science, but she found ____ difficult to secure an interview.
31 分值: 1.0分
The hotel's services are ____ user-friendly that guests find them easy to use.
32 分值: 1.0分
The possibility cannot be ruled out ____ their project will be delayed.
33 分值: 1.0分
In their tests, the self-driving car ____ to be safer than they had expected.
34 分值: 1.0分
Before leaving for Guangzhou, he had his smartphone ____ at a local phone store.
35 分值: 1.0分
Adapting to remote work has proven to be (difficult) ______ for some industries than others.
36 分值: 1.0分
At the meeting, Xiao Li suggested (create) ______ a training program for new employees.
37 分值: 1.0分
This is the second time we (see) ______ this issue occur in the new software update.
38 分值: 1.0分
The monthly sales reports will (distribute) ______ to the management team next Monday.
39 分值: 1.0分
During the interview, he explained his projects (smooth) ______, highlighting his skills and achievements.
part-three-task-1

The 80/20 rule applies to all outcomes, including the money you make from customers. When you look at customers based on how much profit they bring in, this rule shows that the top 20 percent of your customers will provide 80 percent of your profit. On the other hand, the bottom 80 percent of your customers will only give you 20 percent of your profit, along with most of your complaints. This means you should focus on the top 20 percent using a strong marketing plan. Your business can benefit from the 80/20 rule by taking these steps:

Identify your best customers：Find out how the top 20 percent of your customers are different from others and what they have in common. Understand that these customers are very profitable for your business.

Focus on your best customers with a strong marketing strategy. Automate communications with the remaining 80 percent.

Reach out to similar new customers: Direct your efforts towards turning similar prospects into top customers. When you replace less profitable customers with these new ones, you can expect your total profit to increase significantly.

40 分值: 2.0分
According to the passage, the top 20 percent of customers provide ______
41 分值: 2.0分
The passage implies that most complaints come from ______
42 分值: 2.0分
To benefit from the 80/20 rules, you should first ______
43 分值: 2.0分
According to the passage, what should you do with the bottom 80 percent of customers?
44 分值: 2.0分
The word "prospects" in the last paragraph refers to ______
part-three-task-2
WE ARE HIRING

We are seeking a talented Software Development Engineer to design, develop, and maintain high - quality software products. The ideal candidate should possess strong programming skills, problem - solving abilities, and a collaborative team spirit.

Responsibilities
  • - Participate in software requirements analysis, design, and development.
  • - Write high - quality code to ensure performance and stability.
  • - Actively contribute to team building and knowledge - sharing initiatives.

Requirements
  • - A diploma in Computer Science or a related field.
  • - Strong problem - solving skills.
  • - A strong sense of responsibility and teamwork, ability to handle work pressure effectively.
To Apply: Please send your resume to HR@3AT.org. We will contact you within a week to arrange an interview.

Notes:

collaborative 合作的
initiative 倡议
45 分值: 2.0分
One key requirement for the ideal candidate is ______.
46 分值: 2.0分
What should the candidate show in terms of teamwork?
47 分值: 2.0分
After receiving applicants' résumés, the company will contact them ______
part-three-task-3
ABC Company

ABC Company is one of the global technology leaders focused on connecting consumers with their favorite local businesses. Founded in 2013, the company operates in over 30 countries, supporting businesses to grow, and expand their customer base. Headquartered in Shenzhen, China, ABC Company has grown to employ over 500 talented individuals worldwide.

The company offers a wide range of products and services designed to bridge the gap between local businesses and consumers, enabling smooth transactions and improved customer experiences. From advanced delivery solutions to marketing tools, ABC Company provides businesses with the resources they need to develop in a competitive market.

ABC Company's mission is to promote economic growth by supporting local businesses while delivering convenience and value to consumers. Its vision is to create a world where every local business can succeed, regardless of its size or location.

ABC Company

Focus: connecting consumers with local businesses
Founding time: 2013
Operations: in over 30 countries
Headquarters: Shenzhen, China
Number of employees: (48) ________
Products & Services: offering products and services to (49) ________ between local businesses and consumers
Offerings: advanced delivery solutions and (50) ________ for businesses
Mission: promoting (51) ________
Vision: helping (52) ________
48 分值: 1.0分
49 分值: 1.0分
50 分值: 1.0分
51 分值: 1.0分
52 分值: 1.0分
part-three-task-4
A — Purchase history
B — Customer record
C — Client database
D — Product support
E — Service standard
F — Help desk
G — Sales process
H — Pricing strategy
I — Communication channel
J — Service quality assessment
K — Inquiry handling
L — User feedback
M — Customer needs
N — Customer satisfaction
O — User experience
P — User guide
Q — Follow-up communication
Examples: (O) 定价策略 （J）客户满意度
53 ( )销售流程( )客户需求
54 ( )沟通渠道( )服务台
55 ( )服务标准( )用户反馈
56 ( )查询处理( )用户指南
57 ( )购买历史( )客户记录
53 分值: 1.0分
______ 销售流程 ______ 客户需求
54 分值: 1.0分
______ 沟通渠道 ______ 服务台
55 分值: 1.0分
______ 服务标准 ______ 用户反馈
56 分值: 1.0分
______ 查询处理 ______ 用户指南
57 分值: 1.0分
______ 购买历史 ______ 客户记录
part-three-task-5

Dear Mr. Smith,

Congratulations! We are delighted to inform you that you have been promoted to Senior Project Manager, effective October 1, 2025. This promotion is a reward for your great work on the Greenfield Initiative and your strong leadership in the Product Development Team.

In your new role, you will lead teams from different areas, and manage project schedules and budgets. With this promotion, you will also get a 10% raise and better healthcare benefits. More details are in the attached document about your updated job terms.

We believe you will do very well in this role, and we are excited to see how you will continue to help the Operations Department and ABC Company succeed. If you have any questions, please feel free to contact Emily Zhang in HR.

Once again, congratulations on this well - deserved promotion. Your hard work and dedication have paid off!

Best regards,

Li Xiaojun

HR Director

58 分值: 1.0分
What new position has Mr. Smith been promoted to?
________
59 分值: 1.0分
Why was Mr. Smith promoted?
For his great work on the Greenfield Initiative and ________ in the Product Development Team.
60 分值: 1.0分
What key responsibilities will Mr. Smith have in his new role?
Leading teams from different areas and managing project ________.
61 分值: 1.0分
Where can Mr. Smith find more details about his new job terms?
In the ________.
62 分值: 1.0分
Who can Mr. Smith contact if he has questions?
________
63 分值: 2.0分
Learning how to cope with stress is essential to ensuring that individuals maintain their physical and mental health.
64 分值: 2.0分
Researching a lender's requirements in advance will help you choose loans you are most likely to get approved for.
65 分值: 2.0分
AI cannot completely replace human coaches, especially when it comes to emotional intelligence and long-term career guidance.
66 分值: 2.0分
No training program is complete until you measure its results and evaluate whether it has met its goals.
67 分值: 7.0分
A positive customer service experience can directly impact a company's brand reputation. When customers receive excellent service and have positive experiences, they are more likely to leave positive reviews and share their experiences on social media. On the other hand, poor customer experiences can often result in damaging online reviews, harming a company's reputation. For these reasons, businesses must make efforts to provide first-rate customer service experiences.

说明：假设你是李明，于2025年12月10日在某酒店大堂丢失一个钱包。根据以下内容填写表格。
内容如下：
入住的房间：502
联系电话号码：12345**3488
联系地址：中国南京市上海路 1*2 号
邮编：210029
实物描述：黑色钱包，内有两张信用卡和少量现金。钱包里有一张纸，上面有我朋友的电话号码。我记得钱包放在酒店大堂的一张桌子上，和朋友交谈后离开时忘了拿走。
Words for reference:
钱包 wallet 大堂 lobby
Lost and Found Form
The type of item(s) you lost: wallet
Room number: (1) ________
Where You Lost It: in the hotel lobby
Date of loss: 12/10/2025
Contact and shipping information
First name: (2) ________
Last name: (3) ________
Phone number: (4) ________
Street address: (5) ________
City: Nanjing
Zip code: 210029
Country: China
Enter details about where your item was last seen and other unique characteristics to help us locate your lost item.
1
2
3
4
5
6
功能导航
答题进度: 0 / 80
本节进度 0%
真题模考
全卷答题与解析
核心词汇
必背重点单词
拓展词汇
拔高提分积累
知识点总表
本套考点归纳
答题统计
历次成绩与错题

联系我们

微信客服 长按或扫码添加客服微信
小宇老师微信号
tank_0771
微信订阅号
坦克云课堂
抖音/B站/小红书
不务正业的川哥
购买课程
weike.fm/Q2rZh2e60 （购买后请联系我们开通网站VIP）
主页
www.tkykt.com
功能导航
真题模考
全卷答题与解析
核心词汇
必背重点单词
拓展词汇
拔高提分积累
知识点总表
本套考点归纳
答题统计
历次做题成绩与错题