Part I Listening Comprehension
Section A
This section is to test your ability to understand short dialogues. There are 5 recorded dialogues in it. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken only once. When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.
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Section B
Conversation 1
This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. Both the conversations and questions will be spoken two times. When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center. Now listen to the conversations.
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Conversation 2
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Section C
In this section you will hear a recorded short passage. The passage is printed in the test paper, but with some words or phrases missing. The passage will be read two times. You are required to put the missing words or phrases on the Answer Sheet in order of the numbered blanks according to what you hear. Now the passage will begin.
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Today, I'm delighted to announce the opening of our new branch in this neighborhood. We hope we'll be able to meet the demands of the local (11) ____. You'll notice that the branch is staffed by local people because we feel they'll have more (12) ____ of your particular needs. We have extended our (13) ____ because this has been one of the suggestions we have been given. So whether you are an early riser or you work late, we will be able to meet your particular (14) ____. Our aim is to serve you, the local people, locally. I promise you that offering a/an (15) ____ is always our top priority.
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11
分值: 0.0分
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12
分值: 0.0分
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13
分值: 0.0分
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14
分值: 0.0分
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15
分值: 0.0分
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Section D
This section is to test your ability to comprehend short passages. You will hear a recorded passage. After that you will hear five questions. Both the passage and the questions will be read two times. When you hear a question, you should complete the answer to it with a word or a short phrase (in no more than 3 words). The questions and incomplete answers are printed in your test paper. You should write your answers on the Answer Sheet correspondingly. Now listen to the passage.
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16
分值: 0.0分
What is the first thing the speaker tells the team members?
There is a ____ in their project team.
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17
分值: 0.0分
Who will replace Jane Johnson to contact their customers?
____
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18
分值: 0.0分
Why will the staff car park be closed next month?
For ____ work.
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19
分值: 0.0分
How far away is the local community car park from their building?
Only a ____ walk from their building.
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20
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How can they pay in the canteen next month?
They can pay directly with ____.
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Part II Structure
Section A
In this section, there are 10 incomplete sentences. You are required to complete each on by deciding on the most appropriate word or words from the 4 choices marked A), B), C) and D). Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.
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Section B
There are 5 incomplete statements here. You should fill in each blank with proper form of the word given in bracket. Write the word or words in the corresponding space on the Answer Sheet.
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31
分值: 0.0分
When employees feel they (treat) ____ fairly, they will do better work with more enthusiasm.
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32
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They are now carrying out an extensive (investigate) ____ into his tax affairs.
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33
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He will be remembered by many people for his (willing) ____ to help anyone that needed his help.
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34
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Some people find it (hard) ____ than others to keep active because of their health condition.
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35
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You can choose either personal or business account (depend) ____ on your purposes.
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Part III Reading Comprehension
This part is to test your reading ability. There are 5 tasks for you to fulfil. You should read the reading materials carefully and do the tasks as you are instructed.
Task 1
After reading the following passage, you will find 5 questions or unfinished statements numbered 36-40. For each question or statement, there are 4 choices marked A), B), C) and D). You should make the correct choice and mark the corresponding letter on the Answer Sheet with a single line through the center.
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Working from home comes with some additional benefits. You enjoy a better work-life balance, don't have to commute to the office and get to work in casual clothes if you want. Designing your home office space can produce a positive effect, too—if you're not stuck in a crowded room all day. Here are two ideas to help you design the ultimate home office.
Choose your color. While some people like bright colors, you might not want to see yellow or green every day. Paint your office walls in a neutral (中性) color to give your eyes a break. You should also avoid darker colors, which tend to make small spaces feel even smaller.
This doesn't mean your home office needs to be completely neutral. Add something like a framed art.
Play with natural light. You might push your desk into a dark comer, creating an office cubicle ( 隔间) . Working in a small space can make your home office feel much more oppressive than it needs to be.
Instead, look for areas where natural light flows in your home. Move your desk close to windows while keeping it parallel to them to reduce glare (刺眼的光) . You can also add curtains to help you manage the amount of light that enters your workspace each day, particularly around lunch time.
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Task 2
This task is the same as Task 1. The 5 questions or unfinished statements are numbered 41-45.
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The Museum of Art (MOA) is open daily, from 10: 30 am to 5: 30 pm. Mondays are reserved exclusively (专门地) for members and their guests.
Entry is by advance timed tickets only and capacity is extremely limited. Tickets must be reserved online and will not be available at the Museum.
Free access to MOA through September 27 is available with timed tickets released one week in advance in one-week blocks, every Friday at 10: 00 a. m. Reservations are limited to up to two adult, senior, and student tickets and two children per order. General admission tickets for September 28-October 31 are also available. Members receive priority access, subject to capacity restrictions, and do not need to book tickets in advance. An allocation (分配) of timed tickets is reserved for members each hour; guest privileges apply.
Use the main entrance of the Museum of Art. All the other entrances are for staff only.
Please arrive during the 30-minute window of your timed ticket. If your plans change and you are unable to visit during your selected day/time, contact tickets@moa. org for a refund or to change your selection.
Your ticket is good for one-time admission only—you may not leave and reenter the Museum.
Our checkroom is closed. All bags will be inspected upon arrival. Please wear backpacks (背包) on the front of your chest or carry it to the side.
There are several private parking garages located near MOA.
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Task 3
Read the following passage. After reading it, you are required to complete the outline below it (No. 46 to No. 50). You should write your answers briefly (in no more than three words) on the Answer Sheet correspondingly.
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Built in 1998 by a small group of passionate education and tech professionals, Tutor.com offers one-to-one learning solutions for students through educational institutions and public and state libraries as well as through corporations for employee benefits and workforce development. We connect learners with qualified, expert tutors online, on-demand, 24/7/361. We provide tutoring services in more than 200 academic subjects and test preparation areas in an engaging and uplifting learning environment.
Our core philosophy is that when a learner needs help, the best way to get it is right away from an experienced expert. Our experts are online 24/7, ready to help. Our mission is to help every learner first realize and then reach their full potential. The results: more than 18 million one-to-one sessions served. 97% of the students, teachers, and professionals who use Tutor.com's services would recommend us to a friend, while 98% of our post-session survey respondents are glad their institution offers Tutor.com.
Today, we work with thousands of educational institutions and education-forward corporations to deliver more than one million tutoring, homework help, and test preparation sessions per year.
Tutor.com
Building time: 1998
Founders: education and (46) ____
Purposes:
1) offering one-to-one learning solutions;
2) connecting learners with qualified, expert tutors online, on-demand, 24/7/361
Core philosophy: best way for learners to get help is right away from (47) ____
Mission: helping every learner first realize and then reach (48) ____
Results:
1) more than 18 million (49) ____ served;
2) 97% of users would recommend us to a friend;
3) (50) ____ of post-session survey respondents welcome Tutor.com.
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46
分值: 0.0分
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编号：level-a-1-202106-46
47
分值: 0.0分
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编号：level-a-1-202106-47
48
分值: 0.0分
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49
分值: 0.0分
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编号：level-a-1-202106-49
50
分值: 0.0分
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Task 4
The following is a list of terms related to social work. After reading it, you are required to find the items equivalent to those given in Chinese in the table below. Then you should mark the corresponding letters with a line through the center in order of the numbered blanks, 51 through 55, on the Answer Sheet.
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| A | — | Business hours |
| B | — | Customer experience |
| C | — | Customer satisfaction survey |
| D | — | Customer retention |
| E | — | Frequently asked questions (FAQ) |
| F | — | Service level agreement (SLA) |
| G | — | User error |
| H | — | Big data |
| I | — | First response time |
| J | — | Customer expectations |
| K | — | Customer feedback |
| L | — | Brand experience |
| M | — | Service promise |
| N | — | Business rules |
| O | — | Call center |
| P | — | Customer loyalty |
| Q | — | Quality assurance |
| 51. | ______ 客户忠诚度 | ______ 客户反馈 |
| 52. | ______ 质量保证 | ______ 服务承诺 |
| 53. | ______ 品牌体验 | ______ 服务级别协议 |
| 54. | ______ 业务规则 | ______ 用户错误 |
| 55. | ______ 客户维系 | ______ 呼叫中心 |
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51
分值: 0.0分
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编号：level-a-1-202106-51
52
分值: 0.0分
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53
分值: 0.0分
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编号：level-a-1-202106-53
54
分值: 0.0分
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编号：level-a-1-202106-54
55
分值: 0.0分
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Task 5
Read the following passage. After reading it, you should give brief answers to the 5 questions (No. 56 to No. 60) that follow. The answer (in no more than 3 words) should be written after the corresponding numbers on the Answer Sheet.
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Taking public transit means that you will be sharing your ride with other people. Being considerate while on the system makes everyone's trip more enjoyable.
Courtesy seating (爱心专座)
Seats closest to the doors are for persons with disabilities (残疾 ) and/or seniors. People appreciate you offering these seats to them.
Food & drink
If you are going to eat or drink while riding the system, remember to keep it clean and don't litter. Take your garbage with you.
Make room for others
Our system can get very busy during rush hour and we do not want to leave people behind. When boarding a bus, move towards the back to allow space for others.
Keep doorways clear
In order for people to get on the Train, people first need to be allowed to get off. Before you board, please stand back and allow passengers to exit. When on the bus, please stand clear of the exit door and allow people to exit easily.
Luggage
Please remove your backpack (背包) and put it on the floor. If seating space is limited, ensure that your personal items are not taking away seats from other passengers.
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56
分值: 0.0分
Where are seats placed on a bus for disabled people?
They are closest to ____.
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57
分值: 0.0分
What should people do if they want to eat while riding a bus?
They should not ____ and take their garbage with them.
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58
分值: 0.0分
Why should people move towards the back when boarding a bus?
To ____ for others.
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59
分值: 0.0分
What should people do before boarding the CTrain?
They should stand back and allow ____.
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60
分值: 0.0分
What are people advised to do with their backpack?
Remove their backpack and put it ____.
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Part IV Translation
This part, numbered 61 through 65, is to test your ability to translate English into Chinese. After each of the sentences numbered 61 to 64, you will read three choices of suggested translation marked A), B) and C). You should choose the best translation and mark the corresponding letter on your Answer Sheet with a single line through the center. And for the paragraph numbered 65, write your translation in the corresponding space on the Translation/Composition Sheet.
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65
分值: 0.0分
If your library card is lost or stolen, contact us as soon as possible to report it. We will block your card so no one can use it. Provide your library number and other personal information. You can replace your card by completing a new application and bringing it (with your valid photo ID) to the library for no charge. But you will be responsible for fines that accumulate on your card until the loss is reported.
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说明：假定你是办公室秘书梁丽，根据下列内容拟一封邮件。
内容：
1.本部门定于下周五（6月25日）下午2点在一楼会议室举办部门团建活动；
2.本次团建活动的目的是提供一个本部门中外员工之间相互了解、相互沟通的机会，并增进外籍员工对中国文化的了解；
3.本次团建活动主要内容包括学习编织中国结、学习剪纸等；
4.希望各位员工安排好工作参加团建活动。
Words for reference
团建 team building
编织中国结 tie Chinese knots
剪纸 make paper cuttings
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