c-1
游客可以正常做题，不用注册登陆，只是无播放音频权限。可到下载区下载音频。点击查看详情 »
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
c-2
游客可以正常做题，不用注册登陆，只是无播放音频权限。可到下载区下载音频。点击查看详情 »
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
My husband and I booked a ten-day tour of China with ABC Tour. It was an excellent experience. Everything was so well organized that I never had to (20) ____ about anything. The group was small and it felt like we were a big group of old friends all (21) ____, not just passengers on the bus. I was very happy with how well-informed each guide was, how flexible they were to (22) ____ we all had a great time. Our trip to China was (23) ____. We will definitely (24) ____ ABC Tour when we return to China for yet another visit.
游客可以正常做题，不用注册登陆，只是无播放音频权限。可到下载区下载音频。点击查看详情 »
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
20
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
21
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
22
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
23
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
24
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
35
分值: 1.0分
So far, the two sides have not reached (agree)____ on any issues.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
36
分值: 1.0分
If you enjoy (work) ____ with others, you might like a career in PR.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
37
分值: 1.0分
Throughout your job search, you may (surprise )____ by what can happen.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
38
分值: 1.0分
Your ability to manage a team will depend (large)____ on how well you communicate with your team members.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
39
分值: 1.0分
Increased contacts with your employees will enable you (understand) ____ their concerns.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
part-three-task-1
Product training is essential for businesses. It gives salespersons confidence and the ability to communicate effectively with potential customers by answering a wide range of customer questions. Studies have shown that for every hour spent on product training, there is a 5% increase in sales.
When you train employees to have better product knowledge, it will be easier for them to answer customers' questions and provide customers with factual (真实的) information about the products. Customers may have a more positive response to their answers.
When customers get the answer to their problems, they have a better customer experience. They don't have to wait on the call for someone to answer actually what they need. They view your employees as trustworthy (值得信赖的) sources of information. This helps build trust and increases the chance of customers making a purchase.
You can also provide brand-based training to employees. This helps them in closing deals especially those who are operating through stores. They can let prospective buyers know why their product is better as compared to that of competitors (竞争者). They can also convince customers why your product is better in terms of price and features.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
part-three-task-2
JOB OPENING! Part-time, independent position,working with Seniors
The Town of Fairfield is currently seeking candidates for the position of Senior Citizen Advocate.
Primary responsibilities focus on various types of non-emergency assistance. Work is on a flexible weekly schedule.
View full description on Town Website: www.fairfieldme.com
Human Resources
PO Box 149
Fairfield, ME 04937
(207) 453-7911
Applications are due Saturday, Jan. 14 at 11:59 PM.
Notes
advocate 辩护律师
non-emergency assistance 非紧急援助
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
part-three-task-3
Dear Visitors,
Welcome and thank you for your interest in ChineseNow, a free website designed to help you learn Chinese.
Our website was established in 2015 by a group of experienced Chinese teachers who live and work in Beijing. Our aim was to help students improve their Chinese language skills.
ChineseNow offers a wide range of free materials and resources that are useful for learners of Chinese as a second or foreign language. Some of the materials may also be useful to teachers.
ChineseNow is divided into various sections such as grammar, vocabulary, listening, and writing, which are easy to navigate.
ChineseNow is free. And it is completely independent, not affiliated with any other language organization. We are encouraged by the positive feedback we receive from visitors and are committed to continuing to develop the site. We are glad to share our knowledge and experience with you, and we hope you enjoy visiting our website and find the content beneficial.
Best regards,
ChineseNow Team
ChineseNow Free website to help you learn Chinese History: set up in (48) ____
Founders: a group of (49) ____
Aim: helping students to improve their (50) ____
Features:
1) offering a wide range of free (51) ____
2) being divided into (52) ____
3) being totally independent
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
48
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
49
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
50
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
51
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
52
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
part-three-task-4
| A | — | Emergency department |
| B | — | Registration office |
| C | — | Waiting room |
| D | — | Out-patient department |
| E | — | In-patient department |
| F | — | Doctor in charge |
| G | — | Head nurse |
| H | — | Blood pressure |
| I | — | Sleeping pill |
| J | — | Physical exercise |
| K | — | Music therapy |
| L | — | Occupational disease |
| M | — | Sports injury |
| N | — | Life style |
| O | — | Life expectancy |
| P | — | Long-term care |
| Q | — | Public health |
| 53. | ______ 安眠药 | ______ 候诊室 |
| 54. | ______ 生活方式 | ______ 长期护理 |
| 55. | ______ 音乐疗法 | ______ 住院部 |
| 56. | ______ 急诊科 | ______ 职业病 |
| 57. | ______ 运动损伤 | ______ 挂号处 |
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
53
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
54
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
55
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
56
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
57
分值: 1.0分
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
part-three-task-5
There may be a simple reason why your fridge isn't as cold as you expect. Before taking any action, check if the power has gone out recently. If so, it can take several hours for the temperature to return to normal. If it has just been installed, you may need to wait up to 24 hours for the temperature to drop back down. If not, run through these other steps to find out the cause.
Ensure the settings are right
Some refrigerators have a cooling setting that needs to be turned on for the refrigerator to get cold. Check if it has been turned off accidentally. Consult the Care Guide to learn how these settings turn on and off.
Check for blocked air vents (透气孔）
To ensure proper temperature, you need to allow room for sufficient airflow (空气流动) between the freezer and refrigerator compartments (冷藏室). Make sure there are no food items blocking these vents.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
58
分值: 1.0分
What are you advised to do before taking any action to fix your fridge?
To check if the power has recently ____.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
59
分值: 1.0分
How long could it take for the temperature to drop back down if the fridge has just been installed?
Up to ____.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
60
分值: 1.0分
What should you do to learn how a cooling setting turns on and off?
To consult ____.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
61
分值: 1.0分
What is needed to ensure proper temperature?
Room for ____ between the freezer and refrigerator compartments.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
62
分值: 1.0分
What else is important to ensure proper temperature?
To make sure there are no ____ blocking the vents.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
63
分值: 2.0分
Although the decision to fly is yours to make, airlines are working hard to offer a safer travel experience.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
64
分值: 2.0分
Satisfied customers often spread words about your brand, which leads your brand to reach a large audience.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
65
分值: 2.0分
The condition of your car itself plays an important role in road safety, so we can't ignore that.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
66
分值: 2.0分
It's no surprise that employees who get regular opportunities to learn, develop, and advance are more likely to stay with a company.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
67
分值: 7.0分
What should you do if your purchasing experience in a store was ruined by one of its staff. In my view, the best way to deal with it is to send a formal customer complaint letter to its manager. You should start the complaint letter by placing all of your basic information and clearly state why you are writing this letter as well.
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
说明：假设你是某宾馆前台服务员李晓虹，收到ABC公司办公室秘书Jane Smith女士来电，他们拟于3月15日至3月16日在宾馆举办研讨会，请根据以下内容填写宾馆预订表。内容如下：
公司名称：ABC公司
客户姓名：Jane Smith女士
职务：办公室秘书
电话：010-888##070
传真：010-888##072
电子邮箱址：jsmith@abccompany.com
人数：25人
预订房间数量：15间
房间类型：双人间
到达日期：3月14日
离店日期：3月17日
特殊要求：客人14日到达，要求我们派车到机场接机。Smith 女土会提前告诉他们到达的航班信息。他们需要在15号租用一间会议室，会议室内要有计算机、投影仪等设备。
Words for reference:
航班 fight number
投影仪projector
Hotel Booking Form Position: Office Secretary
Name: (1) ____
Company: ABC Company
Telephone: 010-888**070
Fax: (2) ____
Email: jsmith@abccompany.com
Arrival date: March 14
Departure date: (3) ____
Room type: (4) ____
Number of rooms: 15
Number of guests: (5) ____
Special requirements:____
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
1
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
2
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
3
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
4
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
5
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。
6
免费用户无查看详解权限。购买了课程的同学，请联系我们开通权限。