c-1
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c-2
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What should you do when a guest makes a complaint? First, take your time and listen with (20)____. After the guest expresses his complaint, you can (21) ____to show you are listening to him and reply in a way like "I understand your problem.” or "Thanks a lot for bringing up the matter to us." This will give the guest the (22) ____that you are supporting him. If you are the person to solve the problem, then (23) ____ to solve it. If you cannot handle it, then (24) ____the right person who can solve it.
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20
分值: 1.0分
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21
分值: 1.0分
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22
分值: 1.0分
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23
分值: 1.0分
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24
分值: 1.0分
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35
分值: 1.0分
We are excited to learn that all of our 5 drugs (approve)____by the agency.
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36
分值: 1.0分
They believe that a picnic with friends is a way to have fun without (spend)____ too much money.
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37
分值: 1.0分
Most people believe that jobs like teaching still (large)____depend on humans.
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38
分值: 1.0分
The report says that many small businesses have failed in their first year of (operate)____.
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39
分值: 1.0分
Bob thought self-driving cars were actually (safe)____ than vehicles driven by humans.
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part-three-task-1
Bus drivers must have a commercial (商业的) driver's license (CDL) .This can sometimes be earned during on-the-job training. They must possess a clean driving record and may be required to pass a background check. They also must meet physical, hearing and vision (视力) requirements. In addition, bus drivers often need a high school diploma or the equivalent.
Bus Driver Training
Bus drivers typically go through 1 to 3 months of training, but those who already possess a CDL may have a shorter training period. Part of the training is spent on a driving course, where drivers practice various skills with a bus. They then begin to drive in light traffic and finally make practice runs on the type of route that they expect to drive. New drivers make regularly scheduled trips with passengers and are accompanied (陪伴) by an experienced driver who gives helpful tips, answers questions, and grades the new driver's performance.
Some drivers' training is also spent in the classroom. They learn their company's rules and regulations, traffic laws, and safe driving practices. Drivers also learn about schedules and bus routes, fares, and how to communicate with passengers.
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part-three-task-2
CPRFIRST AID COURSEDO YOU KNOW WHAT TO DO IN AN EMERGENCY?The program is designed for students with no medical background. This course is highly recommended for parents, teachers, camp counselors, housekeepers, babysitters or anyone who is a caregiver or responsible for children. Child and infant CPR will also be offered.
Sunday, July 25, 2021
2: 00 pm
Chabad Center
1170 Route 17m, Suite 1, Chester
Part 1: Basic 2.5 hours
Part 2: Advanced (additional 2.5 hours)
Participants of full course
Receive a certification card
Instructor: Lee Sentell, Certified Instructor
Participants receive a certification card
Fee: Basic $18/Advanced $36
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part-three-task-3
Being a project manager can be a stressful job. That's why we built ProjectManagement. com in 2000. Our goal is simple: to make project managers more successful. ProjectManagement. com is the experience bridge that fills in the gaps—providing help to project managers in a number of ways. We want our site to be the ideal destination for everything related to project management, the place you think of first when you need help.
We are your one-stop shop for PM answers, helping to get you confidently meet every new challenge that comes your way.
We have over 14,000 articles from industry experts who help you start your projects, over 1K Deliverable Templates (可交付成果模板) to save you time and efforts, and over 800K peer connections (同伴链接) and experts to offer specific advice, whether it's through our social networking system or our discussion forums.
ProjectManagement. com Building time: in (48) ____
Goal: to make project managers (49) ____
Functions:
A) helping project managers in many ways;
B) being the (50) ____ for everything related to PM;
C) being the first place you think of when needing help
Features: A) over (51) ____ articles from industry experts;
B) over 1K Deliverable Templates;
C) over 800K (52) ____ and experts
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48
分值: 1.0分
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49
分值: 1.0分
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50
分值: 1.0分
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51
分值: 1.0分
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52
分值: 1.0分
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part-three-task-4
| A | — | Safety hammer |
| B | — | Hitting point |
| C | — | Emergency ladder |
| D | — | Emergency door opener |
| E | — | Emergency call button |
| F | — | Emergency brake button |
| G | — | Fire alarm button |
| H | — | Fire extinguisher |
| I | — | Fire proof door |
| J | — | Handle of emergency brake |
| K | — | Heating boiler |
| L | — | Table board |
| M | — | Protective screening |
| N | — | Dining car |
| O | — | Accessible facilities |
| P | — | Large luggage depositor |
| Q | — | Transition plate |
Examples: (J) 防护网 (H) 过渡板
| 51 | ______ 灭火器 | ______ 紧急呼叫按钮 |
| 52 | ______ 餐车 | ______ 防火隔断门 |
| 53. | ______ 安全锤 | ______ 大件行李存放处 |
| 54. | ______ 电茶炉 | ______ 应击点 |
| 55. | ______ 应急梯 | ______ 紧急制动手柄 |
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53
分值: 1.0分
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54
分值: 1.0分
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55
分值: 1.0分
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56
分值: 1.0分
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57
分值: 1.0分
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part-three-task-5
When you have a problem with your computer, we recommend the following troubleshooting (故障排除) tips.
Once you start troubleshooting, write down each step you take. In this way, you'll be able to remember exactly what you've done and can avoid repeating the same mistakes.
If your computer gives you an error message, write down as much information as possible. You may be able to use this information later to find out if other people are having the same error.
If you're having trouble with a specific piece of computer hardware, an easy first step is to check all related cables to make sure they're properly connected.
When all else fails, restarting the computer is a good thing to try. This can solve many basic issues you may experience with your computer.
If you need additional help, you can email me at computerhelp@gmail.com.
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58
分值: 1.0分
What should you do once you start troubleshooting?
Write down ____ you take.
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59
分值: 1.0分
Why are you advised to write down the error message as much as possible?
To find out if other people are having the ____.
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60
分值: 1.0分
What should you do when you have trouble with a specific piece of computer hardware?
To check all ____.
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61
分值: 1.0分
When should you restart your computer?
When ____.
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62
分值: 1.0分
What can you do if you need additional help?
You can ____ the writer.
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63
分值: 2.0分
When you become a mid-level secretary, you'll no longer be able to rely on superiors to make decisions for you.
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64
分值: 2.0分
With over 54,000 pieces of rental equipment available，our company is ready to support your new project.
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65
分值: 2.0分
I am contacting you regarding your advertisement for the Sales Department opening listed on your website. .
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66
分值: 2.0分
With a rapidly changing and ever-increasing customer expectations, it is time to rethink customer service training.
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67
分值: 7.0分
During an earthquake, if you are inside a building:
- Stay where you are until the shaking stops. Do not run outside. Do not get in a doorway as this does not provide protection from falling or flying objects, and you may not be able to remain standing.
- Drop down onto your hands and knees so the earthquake doesn't knock you down.
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说明：假设你是某公司的李小军，请根据以下信息填写一份设备维护修理单。
內容：
1. 申请人李小军，工号T213，部门主管John Smith先生，所属部门为销售部。
2. 联系方式：手机号码130##778899，电子邮箱lixjun@126.com.
3. 需维修203室的空调。
4. 故障情况说明：该空调有时无法启动，运行中有时会突然停止，且噪声很大。空调是5年前购买的，去年因同样问题曾经维修过。该空调今年才使用了两个月。
Words for reference 空调器air conditioner
Maintenance/Repair FormUse this form to report repair or maintenance need.
Employee Name：(1) ____
Employee Number：T213
Department：(2) ____
Supervisor Name：(3) ____
Equipment Name：air conditioner
Equipment Exact Location： (4) ____
Contact：130 ## 778899
Email Address： (5) ____
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1
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2
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3
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4
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5
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6
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